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Terms and Conditions

Introduction

This policy sets out the Art University Plymouth’s (the “University”) terms and conditions for the purchase and attendance of ticket holders to the Making Futures™ 2026 conference. By purchasing a ticket to attend the conference, the ticket holder is agreeing to the Terms and Conditions of this policy.

Location, Date & Time of the Conference

The date, time and location of the Making Futures™ conference are detailed on the Making Futures website. Arts University Plymouth reserves the right to make amendments to the time, date and location of the event as they see fit. The University is not responsible and accepts no liability for any costs, including, but not limited to, travel or accommodation costs, that are incurred by ticket holders for bookings made in advance of the confirmation email. Ticket holders are strongly advised not to make any travel or accommodation arrangements until their booking is confirmed.

Cancellation

To cancel a ticket, the ticket holder must visit the event website and log in and here the ticket holder will be able to amend and cancel any tickets purchased. Under consumer protection law, the ticket holder may cancel their ticket without any financial penalty within 14 calendar days after the day on which the ticket was booked, provided such cancellation takes place before the final cancellation date detailed below. Requests for a refund for a cancelled ticket must be made before the 15th October 2026. All purchased tickets are non-transferable. For cancelled tickets, the University will not be liable for any travel or accommodation cancellation or amendment, or other costs or expenses associated with any cancellation, attendance, rearrangement, or non-attendance.

Cancellation by the University

In the event that the conference has to be cancelled or rearranged, the University will make every effort to contact the ticket holders to let them know. The University will also make every effort to publish information on its web pages and other suitable channels.

Ticket holders are responsible for their own travel and accommodation arrangements and other costs, and should ensure that such arrangements include appropriate cancellation and amendment rights, or that they have obtained appropriate insurance to cover such cancellation, amendments or losses.

The University reserves the right to cancel or rearrange the conference and any part of its programme for reasons beyond its control, including but not limited to by reason of war, fire, flood, storm, explosion, act of God, death of a monarch, national holiday, period of national mourning, failure or shortage of power supplies, bad weather, national emergency, labour dispute, strike, civil disturbance, acts or threats of terrorism, non-performance by suppliers or subcontractors, serious illness or pandemic, national or locally-based lockdown or any other cause or event not within the control of the University.

In the event that the conference cannot be rearranged and is cancelled, or the ticket holder cannot attend the rearranged date, the University’s liability shall be limited to the direct and foreseeable loss of the cost of the tickets paid by the ticket holder, which will be refunded in full. In particular, the University will not be liable for any other costs, including for any travel or accommodation cancellation or amendment costs.

Conference Arrangements

The University reserves the right to refuse admission, re-admission, or attendance, to any ticket holder, or to ask any person to leave the conference, if they are being disruptive to the proceedings or to other attendees. No refunds will be available in such circumstances.Attendees must abide by any instructions of the University and any applicable rules, regulations, guidelines and policies, including fire, health and safety regulations throughout the duration of the event. If a ticket holder requires special arrangements, such as wheelchair access, sight or sound facilities, or other assistance, please let the University or the venue know this at the time of registration, to allow us time to organise the appropriate arrangements and seating. Arts University Plymouth reserves the right to capture photography and video content for use in future promotion of the University, conference and other related events or products. If an event attendee does not wish to be included in photography/videography during the event they should make a member of University staff aware.

Registration for Tickets

Those wishing to attend the conference should register and purchase their ticket by the deadline stated on the Making Futures website or invitation email as applicable. If the deadline is missed, the University cannot guarantee a ticket will be available after this date. No one will be admitted to the Conference or other related events without a ticket. Ticket holders with Access needs will need to make the University aware before the Conference to ensure access requirements are met.

Data Protection and Personal Information

To protect the privacy of personal data and in accordance with the UK GDPR 2018/Data Protection Act, the University staff can only discuss a ticket holder’s attendance with the ticket holder themselves. The processing of the ticket holder’s personal data under these terms and conditions is subject to the University’s existing privacy policies: https://www.aup.ac.uk/reports-legal-privacy

Other Terms

These Terms and Conditions are personal to the ticket holder, and the ticket holder may not transfer them, or their rights under these, to anyone else.These Terms and Conditions are between the ticker holder and the University and no-one else has any rights under them. The courts in England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in relation to these Terms and Conditions. These Terms and Conditions will be governed by and interpreted in accordance with the laws of England and Wales.